Services to support our customers

AddUp goes beyond its Machine and Parts Production offers to provide support services to its customers and advise them on all of the situations they encounter.

  • Dedicated services for FormUp™ machine/shop performance
  • Services linked to part production, to support our customers through the steps prior to AM industrialization: assessment/re-design, optimization and preparation of the pilot run

Services & support for the machine offer

AddUp Services offers a full range of services dedicated to its machines’ performance throughout their lifecycle and to optimizing your return on investment.

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Operation

To ensure maximum availability of the equipment and maintain its initial performance:

  • Spare parts
  • Maintenance
  • On-site, remote and scheduled assistance
  • Training: production assistance, getting started with Additive Manufacturing technology

Optimization

To maximize the effectiveness of the manufacturing procedures and production quality, to ensure optimal use of the equipment and support customers:

  • Expertise – Consulting
  • Certifications
  • Smart Data Services
  • Training

Evolution

To support customers as their industrial projects evolve and enable them to make optimal use of their equipment in the long-term:

  • Upgrades
  • Financing
  • Technical community

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Expertise and resources

AddUp Services’ expertise is based on the industrial experience of the Michelin group, which uses additive manufacturing on a daily basis for mold production, Fives’ expertise in organizing well-oiled international services, and the AddUp part production shop’s activity.

  • Contacts who are experts in use of the machines and can provide advice on the best way to produce high quality parts
  • Proven industrial expertise, from training to technical support
  • Benefit from upgrades to the FormUp™ machines based on customer feedback and AddUp’s double expertise as a machine designer and parts producer
  • Optimal response and service times
  • Support for a ramp up or additional production
  • Expert assistance to achieve the required certification levels (aerospace, medical, etc.)
  • AddUp benefits from Fives’ experience and Global Services network, with over 300 people serving customers worldwide.
  • AddUp Services guarantees a local service team within a controlled timeframe.

Global presence, local service

Services to support the technological transition

AddUp provides dedicated services to support its customers through each step of their industrial additive manufacturing projects, no matter where production occurs (customer site or AddUp production platform).

  • Consulting & services
    • Phase 1:
      CAO / Design
      The initial part design is the customer's expertise and property. AddUp is not involved in this phase.
    • Phase 2:
      DESIGN
      AddUp can provide support to adapt/optimize part design to make the most of the possibilities of additive manufacturing. Regardless of the software used, AddUp can use the data to provide support throughout the rest of the manufacturing process. The re-design proposals take into account all of the constraints and design rules which are inherent to additive manufacturing, as well as the needs for inspections, processing and machining corrections.
    • Phase 3:
      AM PREPARATION & DEMONSTRATOR

      AddUp fully controls all of the parameters that are essential for high-quality execution:

      • support optimization,
      • positioning & orientation of the parts on the platform,
      • layering and lasing strategy,
      • predictive simulation, etc.

      AddUp can define the manufacturing range that best suits the project, in line with the specifications, or develop custom solutions to meet specific needs.

      AddUp can adopt the customer’s quality recommendations and implement all processes for part qualification.

      Download the complete diagram.

The initial part design is the customer’s expertise and property. AddUp is not involved in this phase.

AddUp can provide support to adapt/optimize part design to make the most of the possibilities of additive manufacturing.

Regardless of the software used, AddUp can use the data to provide support throughout the rest of the manufacturing process.

The re-design proposals take into account all of the constraints and design rules which are inherent to additive manufacturing, as well as the needs for inspections, processing and machining corrections.

AddUp can provide responses on:

  • the profitability study
  • choosing the right material
  • choosing the right additive technology
  • topological optimization
  • process qualification
  • adapting tools for production
  • any re-design

If re-design is necessary, AddUp can either advise the customer’s design office, work with the customer’s design office on re-designing the parts, or work with the customer’s technical team to re-design the part.

AddUp fully controls all of the parameters that are essential for high-quality execution:

  • support optimization,
  • positioning & orientation of the parts on the platform,
  • layering and lasing strategy,
  • predictive simulation, etc.

AddUp can define the manufacturing range that best suits the project, in line with the specifications, or develop custom solutions to meet specific needs.

AddUp can adopt the customer’s quality recommendations and implement all processes for part qualification.

Download the complete diagram.